Last Updated: May 2026
Convertly is a digital service that provides immediate access to our AI salespage generator platform. Once payment is completed, your subscription is activated instantly and AI generation credits are made available to your account.
By subscribing to Convertly, you acknowledge that you have read, understood, and agreed to this No Refund Policy.
Convertly does NOT offer cash refunds for any subscription payments, regardless of usage level or reason for cancellation.
This applies in all circumstances, including but not limited to:
Please review our features, pricing, and free demo content carefully before subscribing. Our pricing page and homepage provide complete information about what is included in each plan.
While we do not issue cash refunds, we are committed to ensuring you get value from your subscription. If you experience genuine issues with the service, we will provide additional regeneration credits to your account as compensation.
Situations where we may add regeneration credits include:
Why credits instead of refunds?Convertly's value is in helping you build high-converting salespages. Adding regeneration credits lets you continue working towards a result you are happy with — which is more useful than a refund.
You can cancel your subscription at any time:
Alternatively, open a support ticket at convertly.my/dashboard/support with your cancellation request.
Your subscription remains active until the end of your current billing period. You'll continue to have full access to all features until that time, and you won't be charged again after cancellation.
Example:If you cancel on January 15th and your billing cycle renews on February 1st, you'll have access until February 1st, and no further charges will apply.
We do not provide prorated refunds for partial billing periods. If you cancel mid-cycle, you'll have access until the end of the billing period, but no cash refund will be issued for the unused portion.
The only exception to our no-refund policy is accidental double billing. If our system charges you twice for the same billing period due to a payment processing error, open a support ticket immediately and we will refund the duplicate charge after verification.
Note: This exception applies only to genuine duplicate charges for the same period. It does not apply to renewal charges, upgrades, or any other legitimate billing.
You may cancel your subscription at any time as described in Section 4. Upon cancellation, your account will be downgraded or suspended at the end of your billing period. No refund will be issued.
We reserve the right to suspend or terminate accounts that violate our Terms of Service or engage in fraudulent activities. In such cases, no refunds or credits will be issued.
After cancellation or termination, your data (salespages, products, customer data) will be retained for 30 days before permanent deletion. You can export your data during this period or contact us to extend the retention period.
If you have a technical issue and would like to request additional regeneration credits, please open a support ticket:
When opening a support ticket, please include:
We typically respond to all inquiries within 24-48 hours during business days (Monday-Friday, excluding public holidays in Malaysia).
We reserve the right to modify this No Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service after policy changes constitutes acceptance of the updated terms.
Material changes will be communicated via email to all active subscribers at least 30 days before the changes take effect.
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